services

At Atoma, we recognise that successful projects and service operations stem from having the right alchemy of “people, process and product”.  It is sub-optimal to invest in specialist software tools without transferring the knowledge and skills to operate them effectively.  Embedding best practice and methodology into your processes is also a human task in the process of implementing effective automation.

Atoma go live engineers play a vital role in delivering the appropriate blend of knowledge transfer and support to suit the varying types of engagement and delivery model employed by Temenos clients when implementing, upgrading or operating their Temenos core banking solution.

The following diagram illustrates the 3 types of services that we can provide to our clients along with the ownership of those services and the different engagement models available:

 

Our professional services team will install, implement, train, certify and then coach your team in the usage of our tools to get them up to speed and operational quickly.

In addition, we can assist in building initial automation packs on behalf of your team. Outsourcing the creation of these early deliverables to Atoma’s go live engineers will ensure that:

  • Your team can focus on more valuable project tasks
  • Our experience applying “best practices” to create an effective automation framework – right first time
  • Faster time-to-market thus accelerating go live
  • Easy transition and adoption by your project and/or operations team

 

We have a rapidly expanding network of accredited services partners who enable us to deliver services locally to our global client community. In addition to test automation and implementation services using our tools, our partners can offer managed testing services that span your entire core banking landscape, including full support for manual testing. These partners have consultants who are also deeply skilled and experienced with the Temenos core banking platform and offer other complementary services working within the Temenos partner eco-system.

Our Expert Services team will work in close collaboration with you and your partners to help define and customise your delivery model and operational approach.  This enables you to leverage the benefits of our automation tools and consequently optimise your return on investment.

This is especially important in the context of your overall test strategy where our experts will help you to ensure that close alignment is achieved between your manual and automated testing activities.  This delivers huge time and cost savings for the bank when it is considered and understood early on in your project lifecycle.

Testing & Quality Assurance Framework

In parallel with our constant development and reinvestment in automation tools for the Temenos domain, we have developed a unique methodology which we have called TQAF.  This acronym stands for “Testing & Quality Assurance Framework” and it has been designed to deliver integrated Temenos Testing methodology, approach and governance.  The TQAF model employs industry best practices and experience gathered from us having conducted many Temenos client implementation and upgrade projects. Our methodology is built upon a Risk Based Testing model with an advanced governance model.

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To find out more about how Atoma can help your business master the go live process, please get in touch.




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